Return & Exchange Policy
At Qadri Homoeo, we are committed to ensuring the quality and safety of all homeopathic medicines delivered to our customers. Due to the sensitive nature of pharmaceutical products, our return and exchange policy is strictly governed by hygiene and safety standards.
1. Eligibility for Return or Exchange
We only accept returns or exchanges under the following conditions:
- The product seal must be intact and unopened
- The product packaging must be undamaged and in original condition
- The return request must be made within [3 days] of delivery
- Proof of purchase (order number or receipt) must be provided
2. Non-Returnable Items
We do not accept returns or exchanges for:
- Medicines with broken or tampered seals
- Products that have been used or partially consumed
- Items with damaged or missing original packaging caused by the customer
- Products returned after the allowed return window
3. Damaged or Incorrect Products
If you receive:
- A damaged product, or
- A wrong item
Please contact us within 24–48 hours of delivery with clear photos. We will arrange a replacement or refund after verification.
4. Refund Process
- Once your return is approved and received, refunds (if applicable) will be processed within [7 business days]
- Refunds will be issued via the original payment method
5. Exchange Process
- Exchanges are subject to product availability
- If the requested item is unavailable, a refund or alternative may be offered
6. Shipping Costs
- Return shipping costs may be borne by the customer unless the return is due to our error (wrong/damaged product)
7. Contact Us
For any return or exchange requests, please contact us at:
📧 Email: [support@qadrihomoeo.com]
📞 Phone/WhatsApp: [+92 331 9374567]
🔒 Privacy Policy
1. Information You Collect
- Personal info (name, phone number, email, address)
- Payment information (processed securely via third-party gateways)
- Order history
- Device/browser data (cookies, IP address)
2. How You Use Information
- To process orders and deliveries
- To communicate order updates
- To improve your website and services
- For customer support
- For marketing (only if user consents)
3. Data Protection & Security
- Mention that you use secure servers, encryption, and trusted payment gateways
- Customer data is protected and not misused
4. Sharing of Information
- You do not sell or rent customer data
- Data may be shared with:
- Delivery partners
- Payment processors
- Legal authorities (if required)
5. Cookies Policy
- Explain use of cookies for:
- Better user experience
- Analytics
- Remembering user preferences
6. User Rights
- Users can:
- Request access to their data
- Request deletion or correction
- Opt-out of marketing emails
7. Third-Party Links
- Your website may contain links to other sites
- You are not responsible for their privacy practices
8. Updates to Policy
- You may update the policy anytime
- Changes will be posted on this page
9. Contact Information
- Provide email/phone for privacy-related concerns
⚠️ Disclaimer
- Homeopathic medicines should be used under professional guidance
- Results may vary from person to person
- Information on the website is not a substitute for medical advice